Privacy Policy

Kavero (“we”, “our”, or “us”) operates the Kavero mobile applications (iOS and Android) and the Kavero website (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information you provide directly, including:

• Full name

• Email address

• Phone number

• Business or company information

• Delivery and service addresses

• Account login details

1.2 Payment Information

Payments are processed by secure third-party payment providers.

We do not store or process credit/debit card numbers on our servers.

1.3 Device & Technical Information

Collected automatically when using the Services:

• Device type, operating system, and app version

• IP address

• Browser type (for web users)

• Log files and diagnostic data

• Crash and performance data

1.4 Usage & Interaction Data

We collect information related to:

• Pages or screens visited

• Features used

• Maintenance requests and order history

• Search queries and interactions within the platform

1.5 AI-Powered Features

When using AI-assisted search or recommendations:

• Equipment identifiers, model selections, and queries may be processed

• No sensitive personal data is used to train public AI models

2. How We Use Your Information

Your information is used to:

• Provide and operate the Services

• Manage maintenance scheduling and service requests

• Process orders and deliveries

• Enable secure payments

• Improve system performance and reliability

• Provide customer support

• Send service-related notifications

• Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell or rent your personal information.

We may share data only with:

• Service providers (hosting, analytics, payments)

• Authorized maintenance and logistics partners

• Legal authorities when required by law

All partners are bound by confidentiality and data protection obligations.

4. Tracking & Advertising

• We do not use third-party advertising trackers

• We do not track users across apps or websites

• No data is used for behavioral advertising

5. Data Security

We apply appropriate technical and organizational safeguards including:

• Encrypted data transmission (HTTPS/SSL)

• Role-based access controls

• Secure authentication mechanisms

Despite our efforts, no system is completely secure.

6. Data Retention

We retain personal data only for as long as necessary to:

• Deliver the Services

• Meet legal, accounting, and compliance requirements

Users may request deletion of their data.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data

• Correct or update information

• Request deletion of your data

• Withdraw consent for certain processing activities

Requests can be submitted using the contact details below.

8. Children’s Privacy

The Services are not intended for children under 13.

We do not knowingly collect data from children.

9. International Users

Your data may be processed in countries where our infrastructure or partners operate.

We ensure appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this policy periodically.

Any changes will be posted on this page with an updated date.

11. Contact Us

For privacy-related questions or requests:

Email: [email protected]

Website: https://kavero.co