Marketplace

Kavero Marketplace

We are happy to help you 🙂

Who Can Apply? (marketplace)

◆ Coffee accessories brands

◆ Kitchen equipment vendors

◆ Local cafes with branded products

◆ Importers/distributors of international brands

◆ Commercial Registration Certificate (CR)

◆ VAT Registration Certificate

◆ National Address Certificate

◆ Valid Bank Account (IBAN in the company’s name)

◆ Storefront/Brand Profile

◆ Pricing Sheet & Inventory Count

◆ Business/Corporate Registration from the country of origin

◆ Product Listing Information (SKU, pricing, stock)

◆ Seller Account Manager Contact Info

◆ Cross-border logistics plan or agreement with a local 3PL (optional)

◆ Product Warranty/Return Policy (if applicable)

How it works

Step-by-Step Guide to Sell in Kavero Marketplace

Choose your package / Add-on

Submit vendor application

Product & quality approval

Onboarding & training

Start selling on Kavero

Marketplace Monetization Model

Kavero Marketplace Vendor Packages

Feature	Basic Vendor	Pro Vendor	Premium Vendor
Monthly Subscription Fee	SAR 0	SAR 199	SAR 499
Sales Commission per Order	15%	12%	10%
Listing Limit (SKUs)	Up to 25 SKUs	Up to 100 SKUs	Up to 1,000 SKUs
Product Media	Images only	Images only	Images + Video support
Storefront Customization	Kavero Default Template	Basic Branding	Full (banners, logo, colors)
Real-Time Stock Sync	Manual (CSV only)	Manual or CSV Upload	Automated via API
Fulfillment by Kavero	Not eligible	Optional (extra 5–10%)	Priority Slot + Lower Fees
Sales Reports & Analytics	Basic Dashboard	Standard	Advanced (filters, conversion rate, etc.)
Product Boosting / Ads	❌	❌	Included: 10 boosted SKUs/month
Social Media Features	❌	❌	Included: Monthly mention or story feature
Support Level	Email Support (72h SLA)	Email Support (48h SLA)	Dedicated Account Manager (24h SLA)
VAT & Compliance Help	❌	Basic Docs	Full Compliance & Invoice Templates
Return & Dispute Handling	Self-managed	Self-managed	Kavero-Assisted Resolutions
Verified Vendor Badge	❌	❌	✅ Yes

➤ Vendors can upgrade anytime directly from the dashboard.

➤ Limitations on Free Plan: No access to fulfillment services, ads, or advanced reporting.

Kavero Marketplace – Add-on Services

Add-on Service	Price	Description & Value
Extra 500 SKUs	SAR 99 / month	Increase product upload capacity (great for businesses with diverse inventory).
Kavero Fulfillment (Storage + Last Mile)	Starting at SAR 5 / order	Full logistics: warehousing, pick & pack, and last-mile delivery.
Custom Onboarding for Large Sellers	SAR 999 one-time	Dedicated onboarding support including catalog migration and storefront setup.
Featured Product in Category Page	SAR 299 / week	Boost visibility by placing your product on top of its category page.
Homepage Featured Vendor Slot	SAR 499 / week	Promote your brand on the Kavero homepage (limited availability).
Dedicated Account Manager (for Basic Plan)	SAR 199 / month	Already included in Premium — gives Basic users priority vendor support.
Advanced Brand Marketing Campaigns	Custom Quote	Kavero runs your brand campaign (email, push, social, remarketing).
In-App Product Spotlight	SAR 399 / week	Appear in Kavero’s mobile app “Trending Products” section.
Social Media Co-Marketing Post	SAR 299 / post	Featured on Kavero’s Instagram, TikTok, or LinkedIn as a partner brand.
Influencer/Product Video Integration	SAR 999+ / campaign	Kavero coordinates a local influencer to create a short product video or reel.
Express Payouts (Next-Day)	SAR 149 / month	Get paid within 24 hours of order confirmation (instead of standard cycle).
Branded Packaging (Fulfillment only)	SAR 1.5 / order	Use your logo and branded materials in Kavero fulfillment orders.
Extra Vendor Staff Login (Multi-User Access)	SAR 49 / month / user	Useful for large vendor teams: assign logins to multiple team members.
Custom Analytics Dashboard	SAR 299 / month	Get advanced reports: product heatmaps, drop-off rates, competitor pricing insights.

Frequently Asked Questions (FAQs)

Q: What’s the difference between a supplier and a marketplace vendor?

A: Suppliers usually provide bulk stock to Kavero to resell on their behalf, while marketplace vendors list and sell their own products directly via Kavero’s online portal.

Q: Is there a minimum order or sales volume to stay listed?

A: For suppliers, yes — quarterly performance reviews are conducted and minimum targets may apply based on category and product line. For marketplace vendors, there’s no minimum, but inactive vendors (no sales for 90+ days) may be delisted.

Q: Can non-Saudi companies sell on Kavero?

A: Absolutely. Both suppliers and marketplace vendors based outside Saudi Arabia can partner with us, provided they meet all documentation and shipping/import compliance requirements. Kavero offers onboarding assistance and guidance for cross-border logistics.

Q: Who handles logistics, returns, and warranty claims?

A: For suppliers, Kavero can offer full logistics and customer service handling if agreed. Otherwise, suppliers manage warranty and returns. For marketplace vendors, you are responsible for shipping, returns, and warranty unless you’re enrolled in Kavero’s fulfillment services.

Q: How do payments work for vendors and suppliers?

A: Suppliers are paid based on contract (typically monthly or after agreed delivery cycles). Marketplace vendors receive payouts weekly or bi-weekly, after deductions (if any) for platform commissions, returns, or service fees.

Q: Can I use my own branding and packaging?

A: Yes, absolutely. Kavero encourages branding. Marketplace vendors can use their own labels and boxes. Suppliers’ products are also sold under their original brand unless white-labeling is part of the agreement.

Q: How long does the approval process take?

A: For suppliers: 3–7 business days after complete documentation and sample review. For marketplace vendors: 1–3 business days after listing review and account setup.